Returns and exchanges
We want you to be delighted with your purchase from BUNKS. If you are not entirely happy and would like to return or exchange any item, you may cancel your order in accordance with our Terms and Conditions.
Please ensure that the hygiene sticker is not removed from the liner of the product until you are completely satisfied with it. Your item will not be exchanged or refunded if there is evidence that the hygiene sticker has been removed.
Please complete the returns/exchange form sent to you with your BUNKS purchase stating your reason for return and place the completed form with the unworn item back into the original packaging and delivery envelope (please use the additional envelope flap provided) within 14 days from your receipt of the goods. Or if you have informed us in writing that you would like to cancel your order prior to returning the goods to us, then within 14 days from the date on which you informed us of such.
Use the freepost sticker provided (postage in the UK only), place over the original address label. Please take the returns package to post office for posting.
BUNKS can not be responsible for any lost parcels being returned. We strongly recommend you obtain a free ‘proof of postage’.
For any queries about your return please contact us on firstname.lastname@example.org or call 0800 043 3112 Monday to Friday 9am – 5.30pm.
Once we have received the returned products and checked that the conditional criteria have been met, you will be sent an email acknowledging that the returned products have been received and accepted.
Your refund can only be issued to the original purchaser and to the original card used.
Please allow 14 days from the date we have received the product back from you for the money to be credited to your account.